Situation
Approach
Leadership Coaching helped Carol learn to use supervisory and leadership methods to manage the internal operations of her organization. We emphasized a strengths-based approach, identifying Carol’s strengths as a leader and helping her to create strategies to further develop them.
We modeled:
- deep listening
- strengths-based questioning
- providing compassionate feedback
We questioned Carol’s assumptions about her own skills and about her staff. She learned to look more deeply at her choices in a supervisory interaction and to base them on what she knew about the person and what she wanted to achieve. We supported Carol through several staff transitions. Over time, Carol expanded her confidence as a leader and supervisor.
Results
Carol reports that she is “more proactive in the area of personnel management.” She says: “I don’t wait until situations become problems, I am more confident in my ability to handle problems, and I think I am a much better supervisor because of coaching.” She also reports that “having the support and expertise of a coach has enabled me to get my agency’s ‘internal house’ in order, freeing up time to build external alliances.”
